My wife is an Optometrist (an eye doctor) and has a practice she started at the height of the economic doom and gloom in October 2008. Since she began, she has dealt with uncertainty in the economy, hiring problems, surprises by competition and the day to day chaos of running a small business.
For example: A few weeks ago a man in his late 60’s sat down in her examination chair (see photo on left) and my wife (the doctor) began her eye exam as she always does, by asking a simple question: How do you use your eyes?
This man in particular responded, “I use them to cry a lot.” With heavy emotion, he continued to tell my wife how he hasn’t seen his grand kids as much as he used to because of family misunderstandings and a disagreement between him and his son’s wife. He sorely missed his grand kids. Despite the chaos of a busy doctor’s office with patients in the waiting room, phone calls every 5 minutes and UPS deliveries outside the exam room, in a calm, sincere and reassuring tone my wife showed him empathy and continued to listen.
After a while of patiently listening, she conducted her eye exam and addressed his medical issues. As he’s about to get up and leave, my wife says with an encouraging and soft voice, “You know, I bet your son doesn’t really know how badly you miss seeing his children. Why don’t you talk to him? Just tell him how you feel. Life’s too short to leave words unsaid.” [Read more…]