Embrace the Chaos
How India Taught Me to Stop Overthinking and Start Living
By Bob Miglani
Published by Berrett-Koehler
We are living in times of profound change, uncertainty and turbulence. In our careers, in business and in life.
It can make us feel stressed, overwhelmed, anxious and stuck.
I know what that’s like. I worked in corporate America and felt overwhelmed with the change and uncertainty at work in my life.
It was a chance invitation to India, the land of my birth, that finally freed me.
I learned to stop worrying and start living.
In this Washington Post Bestselling book, I share 12 stories of my journey of learning to let go, get unstuck and move forward in my life. I became less stressed, more productive and happier. The secret is to stop trying to control the chaos – and redirect that energy to controlling your thoughts, your words and your actions…and no matter what: Move Forward.
TREAT YOUR CUSTOMERS
Thirty Lessons on Sales and Service That I Learned at My Family’s Dairy Queen Store
By Bob Miglani
Published by Hyperion Books
Customer service is the cornerstone of every successful business, and in Treat Your Customers, Bob Miglani reveals winning strategies for sales and service using anecdotes and analogies from his experiences working at his family’s Dairy Queen(R) store.
Miglani cuts to the essence of what makes great customer service by sharing clear, concise techniques and guidelines for coping with angry customers, minimizing stress, and making customer service providers feel great about doing their jobs. Both charming and educational, Treat Your Customers will appeal to any business owner, manager, or corporate employee who wants to enhance sales, motivate employees, and keep customers coming back.
Create customer loyalty by focusing on the small things that really matter!
Buy a copy of Treat Your Customers today.