Currently, Bob works full time in a corporate environment in New York City, helps his wife run her small business and helps raise two young daughters.
Bob currently writes about learning to get unstuck, deal with uncertainty, how to move forward in life on his personal blog called, Embrace the Chaos!
Bob’s forthcoming book is titled, “Embrace the Chaos: How INDIA taught me to Stop Over Thinking and Start Living” is being published in October 2013 by Berrett-Koehler.
#Author #India Traveler #20 Years in Corporate America #Ran a Dairy Queen #Startup Coach to spouse #Angel Investor #Worked in US, Europe and India.
Background: Immigrating from India with his family with only $75 when he was 9 years old, Bob passionately pursued the American dream. He mowed lawns, delivered newspapers, worked at the local Dairy Queen and learned valuable lessons of hard work, putting customers first and having a positive, can do attitude.
Bob’s family saved enough money to buy a Dairy Queen ice cream store of their own in a small town in New Jersey which they ran as a family business for over 22 years, that his parents continue to run today. So much of the valuable lessons Bob has gained in business came from his experience serving thousands of customers, managing employees, suppliers and creating an environment where every customer was treated like family.
After studying Marketing and International Business in college, Bob went to work for a Fortune 50 Company in New York City, where he continues to work today for the last 20 years. From a Sales Rep to leading Public Affairs strategies in Europe, Bob has worked in over 30 countries and on multi-million dollar projects. Bob also has an Masters of Business Administration (MBA), specializing in International Business.
Bob’s first book was published in 2006 by Hyperion Books titled, “Treat Your Customers: 30 Lessons on Service and Sales That I Learned at My Family’s Dairy Queen Store“, about making small changes that can have a big impact in improving customer service and gaining customer loyalty.
Bob helped his wife start a new business in a recession, opening their doors at the height of the economic crisis in fall of 2008. Starting a new business in a recession while raising young children has been an invaluable growth experience for Bob and his wife and their two children.
As a traveler and a global business person, he has worked in over 30 countries and has learned valuable lessons on Life, Business, Sales, Customer Service and Entrepreneurship and Friendship.
During the day, Bob continues to work full time at a Fortune 50 Company and on the evenings and weekends, he helps his wife run her business, helps to raise their two young daughters and writes a blog on learning to deal with uncertainty called Embrace the Chaos.
Bob’s blog is about his personal story of learning to deal with stress, tension and anxiety caused by uncertainty in a career, the unpredictability of life, the complex nature of things and the speed of it all. It is a journal documenting his journey of family, work, business, entrepreneurship and life lessons that he is learning each day on how to Embrace the Chaos!
Bob’s 20 Year Corporate Experience
Starting his corporate career as a Sales Representative in the toughest territory in the world – New York City, Bob learned the hard way how to be a successful sales person. Turning around a lagging sales territory to become #1 Sales Rep in his district, his region and a Top Sales Rep in the US. After successful years in Sales, Bob moved into corporate headquarters transforming underperforming departments and creating new ones, all focusing on delivering sound value to customers and colleagues alike.
Bob’s experience in corporate America spans Sales, Market Research, Pricing, Strategic Communications, Public Affairs, Market Access, Corporate Reputation, Advocacy, Alliance Development, External Affairs and Partnership Development. Bob has dealt with million dollar budgets to tiny budgets, managed colleagues across 20 countries, directed European projects, led international initiatives, worked with government officials and Non-Governmental Organizations in European cities to small villages in India.
Bob’s Small Business Experience
Together with his parents and two younger sisters, Bob owned and ran a Dairy Queen ice cream store as a franchisee in New Jersey. Bob grew up serving soft serve treats to thousands of customers, hiring, training and managing employees, working with suppliers, running marketing campaigns and of course delivering great customer service by focusing on the small things that really matter.
Bob and his wife opened her small business, an Optometry/Optical practice in a small town in New Jersey in 2008. During the worst economic and financial time and with a new born in their lap, they worked hard and opened her small business from scratch. The business is continuing to perform well today after 4 years by focusing on great customer service, strong and capable team and quality products. Launching a new business in a recession is not easy but possible and with the successful launch of this business, Bob has demonstrated his ability to use his learnings from corporate America and the Dairy Queen to bring forward things that work.
Learning to Embrace the Chaos in India
Bob’s SALES and CUSTOMER SERVICE Book, Treat Your Customers
Published by Hyperion Books (Division of ABC/Disney), Bob’s first book is about doing the small things that really matter in improving customer service and building customer loyalty. Examples of the short anecdotes found in the book:
“Always replace a dropped ice cream cone”, which is about integrity especially when something goes wrong. An opportunity to shine!
“Once in a while, you have to taste your own ice cream”, which is about seeing your business from your customers’ perspective.
Translated into Korean and Portugese (for Brazil), Bob’s book is a favorite of all those who look for simple lessons that carry a lot of meaning.
For more information, please go to Treat Your Customers.